Webinar OE6: Best Practices When Assisting People with Disabilities Enroll in Health Coverage

Presented by the American Association on Health and Disability

In this special Health Reform: Beyond the Basics webinar presented on September 18, 2018, Karl Cooper, Director of Public Health Programs at the American Association on Health and Disability (AAHD), addresses disability etiquette and basic accessibility considerations for anyone doing enrollment work, as well as provides an overview of questions a person with a disability needs to think about when considering their health care options in the marketplace. In addition, he provides an overview of the resources available through the National Disability Navigator Resource Collaborative (NDNRC).

Presentation Slides

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Overview of What’s Covered

Overview of AAHD

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AAHD mission
Health disparities for people with disabilities

Disability Etiquette

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People with all types of disabilities
People with mobility disabilities
People who are blind or low vision
People who are deaf or hard of hearing
People with speech and language disorders
People with cognitive or intellectual disabilities
People with mental health or behavioral health disabilities
Disability accessibility and accommodations

National Disability Navigator Resource Collaborative (NDNRC)

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Overview of the Affordable Care Act’s impact on people with disabilities
Overview of NDNRC and enrollment resources
Resource: Guide to Disability for Health Insurance Navigators
Resource: Topical and population-specific fact sheets
Needs by disability category
Resource: Community Outreach Collaboratives

Considerations When Assessing Health Plan Options

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Health Insurance Jeopardy: It’s not about the answer. It’s about asking the right question!

Topical questions
Population specific questions
Accessibility and disability etiquette
Resource: Health Insurance Jeopardy Series | View NDNRC YouTube channel

Ongoing Challenges

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Limited provider networks
Limited formularies
Discriminatory pharmacy design
Plan transparency
High out-of-pocket costs
Confusion on the definition of “rehabilitation” and “habilitation” services and supports
Confusion on the coverage of prosthetic devices and durable medical equipment
Confusion about coordinating exchange coverage with Medicare and Medicaid
Delays in getting plan information once they are enrolled
Communication issues for deaf and hard of hearing