October 2021

When creating a new account on HealthCare.gov, individuals are required to verify their identity by answering a series of questions based on information in their credit report, such as former addresses, the bank where they have a mortgage or auto loan, or the year they signed up for a specific credit card.

HealthCare.gov allows two attempts to verify identity, if the individual fails both attempts they will not be allowed to submit their application until their identity can be verified.

This guide outlines the steps you should take to troubleshoot a failed identity verification.

Additional Resources

OE9 Webinar: Part IV Preventing & Resolving Data Matching Issues

Reference Guide to Immigration Documents

In this Beyond the Basics webinar presented by the Center on Budget and Policy Priorities on September 24, 2021, in partnership with the National Immigration Law Center, Shelby Gonzales, Vice President for Immigration Policy, and Gabrielle Lessard, Senior Policy Attorney at the National Immigration Law Center, provide an overview of immigration status-related eligibility requirements for Medicaid, the Children’s Health Insurance Program, and for enrollment in marketplace plans.

↓ View Presentation Slides (PDF)

Jump to:

Eligibility for Marketplace Coverage Based on Immigration Status

• Immigration statuses eligible for marketplace coverage

Eligibility for Medicaid & CHIP Based on Immigration Status

• Immigration statuses eligible for Medicaid & CHIP
• 5-year bar in Medicaid & CHIP
• State residency for Marketplace, Medicaid, & CHIP
• Health coverage for people coming from Afghanistan

Other Important Eligibility Rules for Families that Include Immigrants

• Special premium tax credit rule
• Special marketplace rules for seniors
• Examples

Options for People Ineligible for Insurance Affordability Programs Due to Immigration Status

• Medicaid payment for emergency services
• People who are undocumented or have DACA status
• Programs that don’t restrict eligibility based on status
• Health services related to COVID-19

Public Charge Update

Navigating the Application Process

• How the marketplace verifies citizenship
• Documents that can be used to prove citizenship
• How the marketplace verifies immigration status
• Documents that can be used to prove immigration status

Additional Resources

Reference Guide to Immigration Documents

Key Facts: Immigrant Eligibility for Health Coverage Programs

Key Facts: Helping Families That Include Immigrants Apply for Health Coverage