Guide:
September 2023

Troubleshooting Failed Identity Verification on HealthCare.gov

When creating a new account on HealthCare.gov, individuals are required to verify their identity by answering a series of questions based on information in their credit report, such as former addresses, the bank where they have a mortgage or auto loan, or the year they signed up for a specific credit card.

HealthCare.gov allows two attempts to verify identity, if the individual fails both attempts they will not be allowed to submit their application until their identity can be verified.

This guide outlines the steps people should take to troubleshoot a failed identity verification.


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Additional Resources

OE9 Webinar: Part IV Preventing & Resolving Data Matching Issues

Reference Guide to Immigration Documents

Health Reform: Beyond the Basics is a project of the Center on Budget and Policy Priorities designed to provide training and resources that explain health coverage available through Medicaid, CHIP, and the Marketplace. It is aimed at navigators, advocates, state and local officials and others who help consumers get and keep their health coverage.

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