Consumer Assistance Coordination Hub (CACH)

The Consumer Assistance Coordination Hub (CACH) project was created to support the work of groups that provide enrollment assistance. Working with national and local partners, CACH will:

  • Provide resources and trainings on Marketplace and Medicaid policies and application processes, including how to maximize efforts during the shortened open enrollment period;
  • Monitor Marketplace processes and other external events that affect enrollment to ensure that enrollment assistance groups can rapidly respond to changes; and
  • Answer policy and application process questions.

Our national and local partners in CACH will allow CBPP to expand the training and other resources it provides through Beyond the Basics and provide in-depth information about specific topics. Resources and additional information are available below.

View all resources developed for CACH


American Association on Health and Disability (AAHD)

The American Association on Health and Disability (AAHD) is dedicated to integrating public health and disability into the overall public health agenda and works to reduce health disparities between people with disabilities and the general population.

In 2013, AAHD established the National Disability Navigator Resource Collaborative (NDNRC), which provides cross-disability information and support to enrollment assisters thereby ensuring people with disabilities receive accurate information when selecting and enrolling in insurance through the Marketplace.

For more information, visit


Webinar OE6: Best Practices Assisting People with Disabilities Enroll in Health Coverage | View webinar

National Disability Navigator Resource Collaborative | Find out more


National Health Law Program (NHeLP)

The National Health Law Program (NHeLP) protects and advances the health rights of low-income and underserved individuals and families. NHeLP advocates, educates and litigates at the federal and state levels.

For more information, visit

In the Loop is an online community for nonprofit navigators and certified application counselors to share best practices and trouble-shoot enrollment questions. The community is specifically geared towards enrollment assisters who do direct enrollment work. If you think you are a fit to join the community, click here to register.


Fact Sheet: Marketplace Casework, Complaints and Appeals | View fact sheet

Webinar: Marketplace Appeals Process | View webinar


National Immigration Law Center (NILC)

The National Immigration Law Center (NILC) is dedicated to defending and advancing the rights of immigrants with low income through impact legislation, policy analysis and advocacy, strategic communications, and other strategies.

For more information, visit


Tips for Addressing Immigrant Families’ Concerns When Applying for Health Coverage Programs | View resource

  • How to Talk About “Public Charge” with Immigrants and their Families | View resource
  • “Lawfully Present” Individuals Eligible under the Affordable Care Act | View resource
  • Medical Assistance Programs for Immigrants in Various States | View resource
  • Know Your Rights: Is it Safe to Apply for Health Insurance or Seek Health Care? | View resource (English) | View resource (Spanish)
  • Health Care Providers and Immigration Enforcement: Know Your Rights, Know Your Patients’ Rights | View resource
  • Frequently Asked Questions: The Affordable Care Act & Mixed-Status Families | View resource
  • Frequently Asked Questions: Deferred Action for Childhood Arrivals (DACA) | View resource


Additional Resources

Georgetown University’s Center on Health Insurance Reforms (CHIR) | Navigator Resource Guide | View resource

National Association for Health Access Assisters (NAHAA) | Tips: Incorporating Volunteers into Outreach and Enrollment Work | View resource