Webinar OE6: Best Practices When Assisting People with Disabilities Enroll in Health Coverage

Presented by the American Association on Health and Disability

In this special Health Reform: Beyond the Basics webinar presented on September 18, 2018, Karl Cooper, Director of Public Health Programs at the American Association on Health and Disability (AAHD), addresses disability etiquette and basic accessibility considerations for anyone doing enrollment work, as well as provides an overview of questions a person with a disability needs to think about when considering their health care options in the marketplace. In addition, he provides an overview of the resources available through the National Disability Navigator Resource Collaborative (NDNRC).

Presentation Slides

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Overview of What’s Covered

Overview of AAHD

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  • AAHD mission
  • Health disparities for people with disabilities


Disability Etiquette

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  • People with all types of disabilities
  • People with mobility disabilities
  • People who are blind or low vision
  • People who are deaf or hard of hearing
  • People with speech and language disorders
  • People with cognitive or intellectual disabilities
  • People with mental health or behavioral health disabilities
  • Disability accessibility and accommodations


National Disability Navigator Resource Collaborative (NDNRC)

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Considerations When Assessing Health Plan Options

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Health Insurance Jeopardy: It’s not about the answer. It’s about asking the right question!

  • Topical questions
  • Population specific questions
  • Accessibility and disability etiquette
  • Resource: Health Insurance Jeopardy Series | View NDNRC YouTube channel


Ongoing Challenges

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  • Limited provider networks
  • Limited formularies
  • Discriminatory pharmacy design
  • Plan transparency
  • High out-of-pocket costs
  • Confusion on the definition of “rehabilitation” and “habilitation” services and supports
  • Confusion on the coverage of prosthetic devices and durable medical equipment
  • Confusion about coordinating exchange coverage with Medicare and Medicaid
  • Delays in getting plan information once they are enrolled
  • Communication issues for deaf and hard of hearing


Additional Resources

Resources | View resources links

American Association on Health and Disability (AAHD) | Find out more

AAHD | National Disability Navigator Resource Collaborative (NDNRC)

AAHD | NDNRC: Health Insurance Jeopardy Series | NDNRC YouTube channel

Beyond the Basics Webinar Series | View all webinars

Key Facts About Health Reform | View all key facts

Tools and Resources | View all tools and resources

Frequently Asked Questions | View FAQs